1. Information We Collect
jetk7 may collect the following types of information in order to provide its services:
1.1 Registration and Account Information
When you create an account on our platform, we collect your name, email address, phone number, date of birth, and identity document details. National ID or passport information may be required for age verification purposes, as our services are available to those aged 21 and above only.
1.2 Financial Transaction Information
We collect payment-related information to process deposits and withdrawals. This includes details of your bKash, Nagad, Rocket, or Upay account, or bank account details in the case of bank transfers. Full payment card numbers are not stored on our servers.
1.3 User Activity Information
We collect information about how you use the platform, including your betting history, preferred games, session duration, and other behavioral data. This information helps us improve our service quality and provide a personalized experience.
1.4 Technical Information
We automatically collect certain technical information, such as your IP address, browser type and version, operating system, referral URL, page visit times, and session-related cookie data.
1.5 Communication Information
When you contact our customer service team via live chat or email, details of that conversation may be recorded. This helps ensure service quality and assists with resolving issues in the future.
2. Purpose of Using Information
jetk7 uses the information it collects for the following purposes:
- Creating and managing accounts and verifying your identity.
- Processing deposits, withdrawals, and other financial transactions.
- Ensuring platform security and preventing fraud or misuse.
- Improving our customer service and responding to your requests.
- Informing you about promotional offers, bonuses, and special benefits (subject to your consent).
- Complying with responsible gaming policies and identifying risky behavior.
- Meeting the requirements of applicable laws and regulations.
- Improving the overall functionality of the platform and the user experience.
3. Information Sharing and Disclosure
jetk7 may share your information with third parties in the following limited circumstances:
3.1 Service Provider Partners
We work with trusted third parties to manage services such as payment processing, technical infrastructure, customer service support, and analytics. These partners may only use the information for the specified purpose and are bound to maintain confidentiality.
3.2 Legal Obligations
We may be required to disclose information under a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we always share only the minimum information necessary.
3.3 Fraud Prevention
For the purposes of anti-money laundering (AML) and fraud detection, we may share necessary information with relevant verification agencies.
3.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such situations, we will notify you in advance and the new entity will operate under the same privacy policy.
4. Data Protection and Security
To ensure the security of your information, jetk7 employs industry-standard technical and organizational measures:
4.1 Encryption
Our platform uses SSL (Secure Socket Layer) encryption technology. All data transmitted between your browser and our servers is encrypted, preventing third parties from reading or altering it.
4.2 Access Controls
Only authorized personnel can access your personal information, and only within the limits required for their work. All of our staff are trained on privacy matters.
4.3 Server Security
Our servers are operated in secure data centers and undergo regular security audits. Automated monitoring systems are active around the clock to detect suspicious activity.
5. Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files stored in your browser. The jetk7 website uses cookies to function properly and to improve your experience.
5.2 Cookies We Use
- Essential Cookies: These cookies are necessary to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand platform usage and improve our services.
5.3 Cookie Controls
You can disable cookies from your browser settings. However, this may limit some platform functionality and you may not be able to log in properly.
6. Data Retention Period
jetk7 retains your information only for as long as it is necessary. The general guidelines are:
- Account-related information is retained for as long as your account is active.
- Financial transaction records may be retained for an extended period in accordance with applicable legal requirements.
- Some information may be retained for a specified period after account closure to meet applicable legal obligations.
- Promotional communication data will be deleted within a reasonable time from the moment you opt out.
When the need for information ends and there is no legal obligation to retain it, we securely delete it or render it anonymous.
7. Your Rights
As a jetk7 user, you have the following rights:
7.1 Right to Access
You may request a copy of the information we hold about you. Processing this request may generally take a reasonable amount of time.
7.2 Right to Rectification
If any of your information is incorrect, you may request that it be corrected. It is also possible to update some information yourself from your account settings.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
7.4 Right to Opt Out of Promotional Communications
If you do not wish to receive marketing messages from jetk7, you may opt out at any time. Please contact our support team to do so.
7.5 How to Submit a Request
To exercise any of the above rights, please contact our support team via live chat or email. We will respond appropriately after verifying your identity.
8. Privacy of Minors
jetk7's services are for those aged 21 and above only. We do not knowingly collect personal information from any minor. If we become aware that a minor has registered on our platform, that account will be immediately closed and the associated information deleted.
If you suspect that a minor is using our services, please notify our support team.
9. Third-Party Links and Services
Our platform may contain references to certain third-party services, such as payment gateway providers. These third parties have their own privacy policies and jetk7 is not responsible for how they collect or use information.
You are advised to review the privacy policy of the relevant provider before using any payment service.
10. International Data Transfers
To operate our services, your information may be processed or stored on servers in various countries. Wherever information is transferred, we ensure that the protection standards described in this Policy are maintained.
By consenting to the collection and use of your information, you are also consenting to these international transfers.
11. Changes to the Privacy Policy
jetk7 may update this Privacy Policy from time to time. If there are any significant changes to the Policy, we will notify you via a notice on the platform or by email.
Continued use of our services after any changes will be considered as your acceptance of the revised Policy. You are therefore advised to review this page regularly.
12. Responsible Gaming and Data Protection
jetk7 gives responsible gaming the highest priority. We may analyze information about your gaming behavior for the following purposes:
- Early identification of problematic gaming behavior.
- Providing the option to voluntarily set limits when needed.
- Taking necessary measures to protect users.
Information collected for these purposes is handled with strict confidentiality and is used solely for the benefit of the user. To learn more about responsible gaming, visit our Responsible Gaming page.